Which payment methods do not accept withdrawals?
A small number of credit cards  including international MasterCards and Visa cards issued in a restricted country (as well as certain UK credit cards) ...
Wed, 24 Aug, 2016 at 11:50 AM
It's been over 5 days and I haven't received my withdrawal?
In this scenario we would advise checking the card details the withdrawal has been made to. If any of the details are incorrect, the ...
Tue, 23 Aug, 2016 at 12:58 PM
How can I withdraw money from my account?
You can request a withdrawal by logging in to your account, visiting the “My account” section, clicking ”Withdraw” and then selecting the amount that you ...
Tue, 23 Aug, 2016 at 12:58 PM
How long does it take to withdraw my money?
Withdrawal requestedWithdrawal processedfrom 09:00 to 24:00Once an hourfrom 24:00 to 09:00from 09:00 to 10:00 After your withdrawal request has been proc...
Tue, 22 Jan, 2019 at 11:36 AM
Can I withdraw to someone else’s bank account?
No, in order to protect your security you can only withdraw money to your own account.  If the details of the account don’t match the ones we h...
Thu, 25 Aug, 2016 at 6:44 PM
Can I cancel my withdrawal?
If you wish you may reverse your withdrawal as long as it has not yet been processed by our team. In order to cancel your withdrawal, go to ...
Thu, 25 Aug, 2016 at 7:01 PM
Can I withdraw if I have a bonus on my account?
When you have an active bonus on your account you cannot withdraw the bonus balance or any winnings, you can only withdraw your deposited funds. 
Wed, 31 Aug, 2016 at 10:13 AM
Why have I been asked to provide identification for a withdrawal?
This is a standard procedure in our routine screening of accounts to provide our customers with maximum transaction security.
Fri, 9 Sep, 2016 at 2:13 PM
What is the minimum amount I can withdraw?
The minimum withdrawal amount for all the offered withdrawal methods is €10,00.
Tue, 30 May, 2017 at 11:34 AM