You were given bonus money when you opted in to a bonus and you can’t withdraw it (or the money you’ve won using it) until you’ve completed the bonus requirements.

Usually you need to bet or play the bonus money a certain number of times.

If you opt in for a €200 bonus which has a 25x wagering requirement you’ll need to play €200 x 25 = €5000. Once you’ve completed the bonus requirements we convert the bonus money into cash and you can withdraw it.